INTRODUCTION
This Privacy Policy describes the types of information EpicStyle LLC collect from and about you when you visit our website (“Site”); when you visit or make a purchase with us ("Store"); or when you otherwise contact or interact with us offline (“Offline Services”). The Site, Store, and Offline Services are collectively referred to in this Privacy Policy as the “Services.” This Privacy Policy also explains how EpicStyle LLC may use and share your personal information, as well as the choices available to you.
By using or accessing the Services, you agree that you have read and understood the collection, storage, use and disclosure of your personal information as described in this Privacy Policy, and you agree to the Terms and Conditions which are incorporated by reference. If you do not agree, please do not access or use the Services.
INFORMATION WE COLLECT
Information You Provide to Us
We collect your personal information when you provide it to us, such as by purchasing products or Services from us; using or registering for our Services; leaving reviews or ratings of our products on our Sites; or when you contact or communicate with us. The personal information we collect directly from you may include your name, online usernames or account identifiers, postal address, zip code, email address, telephone number, gender, date of birth/age, and location information. We also collect certain categories of personal information from you in connection with specific interactions you have with us. For example:
- When you make a purchase or use the Services. If you purchase goods or services from us in person or online, we collect applicable payment information that you provide to facilitate the transaction, or that we need to fulfill your purchase. We also collect information such as your name and contact information in order to fulfill your orders, process returns, schedule party or education event appointments, and provide you the Services. We may collect information from your government identification in the event you would like to return or exchange a purchase made with us, in order to prevent fraudulent activity.
- When you create an account or rate/review our products or services. If you choose to create an account on our Site or rate/review products or services we offer on our Site, we will collect your name, online usernames or other account identifiers, email address, postal address, zip code, shipping address, telephone number, payment information, and information about your orders, purchases, and shipments.
- When you interact with us online, over social media, or in public. If you interact with us online, or on social media platforms such as Facebook, Twitter, or Instagram, we may collect your name, online usernames or other account identifiers, email address, and/or any media (such as photos) that you choose to share with us on those platforms. Our customer satisfaction surveys or product review tools may enable you to review our products online or using your mobile device. If you opt to participate in such features, we will collect your review in the format you submit it to us, as well as personal information such as your email address that correlates with your review.
- When you contact us. If you contact us via email, through a web form on our Site, via social media, on a recorded customer service telephone number, or if you choose to participate in a survey, contest, or promotion with us, we may collect your email address, online usernames or other identifiers, telephone number, location, date of birth/age, a recording of your call, and other personal information you provide to us.
Automatically Collected Information
Like many businesses, we collect certain information about you through automated means when we interact with you.
- Automated data collection technologies we use. We and our service providers may use common technologies such as cookies, web or hardware beacons, pixel tags, log files, HTML5, Flash, social media widgets, or other tools that automatically collect and store data about your use of our Services, our online interactions with you, and your visits to our Site.
- Information these technologies automatically collect. These types of technologies collect, for example, your browser type and settings; device attributes such as type and model; operating system; software and hardware information; IP address; mobile device identifiers; unique device and online identifiers; geolocation, GPS location, on-Site shopping location, or other location information; Internet Service Provider or mobile carrier; entry/exit URL; language settings; and time zone. We also automatically collect information about your use of the Site, including the date and time you visit; the areas or pages that you visit; the amount of time you spend viewing or using the Site; the number of times you return to the Site; clickstream or usage data from our Site and advertisements; other sites or mobile applications that you may visit; and your interactions with promotional or transactional emails, advertisements, and texts from us.
- Location information. If you are accessing the Services through the Site, we may detect your general location so that we can automatically help you find Services in your general area. Depending on browser type and configuration, your browser may inform you that the Site would like to collect your specific location and request your permission to do so. If you do not allow it, or your browser does not permit it, only your general location information is then collected and may be stored locally on your device. If you access the Services on your mobile device, we may, depending on your application and operating system settings, directly collect precise geographic location information and sensor data via GPS, cellular network information, and other location-based features. Depending on your mobile device's operating system, we may receive the latitude and longitude of your mobile device, as well as date and time. You can turn off direct location collection through your device settings.
- Information you integrate from other online platforms. When using the Services, you may be given the option to sign into or connect to your social networking or other online accounts, such as Facebook, Twitter, your email provider, your mobile device provider, or similar online platforms you participate in. If you choose to integrate your use of our Services with any such external platforms, we and those platforms may automatically collect, receive, and use personal information about you based on your registration and settings with those services. Such information may include your name, usernames or similar unique identifiers, postal address, email address, photographs you send us, location, and social media or account profile information. Some online platforms may combine information they collect from your interaction with the Services, with information they collect from other sources. Please see below under “External Content, Links, and Plug-Ins” for more information. It is your choice whether to sign into or connect your other online accounts with your use of our Services. Your use of any external platforms is subject to those parties’ privacy policies.
Information Collected from Other Sources
We also acquire personal information from other sources who have the right to provide such information to us. For example, we may acquire address information from these sources to validate or update your postal address or to prevent fraud; demographic and lifestyle information to help us analyze our business’ performance or improve the Services; and information about your online and offline transactions and purchases to help us analyze or improve the Services. We receive personal information, such as your name and email address, from our business partners when you participate in joint marketing promotions, events, transactions, or similar interactions with third parties with whom we share a joint venture or similar business relationship. The categories of sources that provide us personal information include consumers themselves; data analytics providers; advertising networks; social networks; data brokers; operating systems and platforms; co-branded ventures; and our affiliated and related entities. We use collected information consistent with this Privacy Policy and for the purposes described below.
HOW WE USE YOUR INFORMATION
We may collect, use, retain, share, and store personal information collected from or about you for any of the following purposes:
- To provide and improve the Services. We use your personal information – such as your address and transaction details – to fulfill, validate, manage, deliver, and/or track your orders and transactions; process payments; process and verify returns and refunds; and to provide and improve our customer service. We also may use personal information to analyze and improve the performance, usage and operations of our Services using internal or external software and tools; to better understand who is using the Services and how; and to develop new products or services.
- To communicate with you. For example, we use your personal information – such as your email address, telephone number, online usernames, and other contact information – to respond to your inquiries; to provide you with information about your account, purchases, transactions, and Services; to conduct surveys, contests, and promotions; to facilitate the treatment of your pet or other pet health-related services; to engage with you over Site features such as product ratings/reviews; to provide you offers by email, mail, telephone, SMS, push notifications, mobile applications, social media, and online services as appropriate; and to otherwise communicate with you as needed or permitted to run our business.
- To provide you personalized advertising, marketing, and other information we think may be of interest to you. For example, we use your personal information – such as your IP address and device identifiers – to help us deliver interest-based advertising and content that is tailored to your individual interests. We may provide this content via email, mail, telephone, SMS, push notifications, across other websites, mobile applications, social media, or online services, as appropriate. We also may use your online identifiers to enhance and personalize your online and in-store shopping experiences, and to recognize or welcome you to the Site. Please visit “Your Choices” below for further information on how to opt out of certain interest-based advertising, including information about how to disable cookies.
- To perform business reporting, analysis, and research. For example, we use information about your transaction history with us, your general location, and information about your use of the Services to engage in reporting, analytics, and research that helps us operate or improve our business. This includes metrics measuring the performance of our marketing efforts and advertisements that you may see or receive. We also use your information to better understand who is using the Services; to develop new products or services; and to help us analyze and improve the performance, usage and operations of our Services overall. We use external software providers and tools to help us perform these analytics.
- To prevent fraud, comply with applicable law, protect our business, and other purposes. For example, we may use your name, contact information, and other personal information to protect the security or integrity of the Services and our business; to prevent fraudulent activity; to assist law enforcement; and/or to comply with our legal or regulatory obligations. We may also use and share aggregated or de-identified personal information for any purpose.
INFORMATION WE SHARE
We do not sell personal information. We may share or disclose the personal information we collect from or about you when (i) we notify you or obtain your consent; (ii) when our service providers need such information in order to provide a business service to us; or (iii) or in any of the following situations:
- Service Providers: We share your personal information with service providers we use to provide business, professional, or technical support functions for us; that help us operate our business; and that perform other activities in support of the Services or our business. For example, we share your personal information with service providers who assist us with shipping your order; processing and responding to your inquiries; advertising and marketing the Services; or processing your payments. This includes advertising networks and data analytics service providers we use for marketing and advertising Services. Our service providers are authorized to use your personal information only as instructed by us and for the business services they are providing to us.
- Third parties: We may also provide personal information to business partners or other third parties with whom we may jointly offer products or services. In such cases, the business partner or third party’s name will appear with ours or one of our brands, and the third party’s use of your personal information will be governed by their privacy policies. We may also share aggregated or de-identified information with third parties without restriction.
- Surveys, contests, and promotions: If you choose to enter into or participate in one of our surveys, contests, or other promotions, we may disclose your personal information to third parties or the public in connection with the administration of these items, as required by law, as permitted by the official rules, or otherwise in accordance with this Privacy Policy.
- Sales or transfers of businesses or assets: We may sell or purchase assets during the normal course of our business. If another entity acquires EpicStyle LLC, personal information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties.
- Legal matters; compliance with the law: We may disclose personal information collected from or about you to the government, insurance providers, or to other third parties to comply with applicable law; regulations; governmental and quasi-governmental requests and investigations; court orders; subpoenas or other legal process; or to defend ourselves in legal matters. We may share your personal information with fraud prevention service providers in connection with suspected illegal activity associated with the Site or our business; to protect against harm to the Services, to us, or to others; to detect security incidents; or to defend ourselves in legal matters.
YOUR CHOICES
Cookies, Personalized Advertising and Do-Not-Track Settings
Certain parts of our Site use cookies and other tracking mechanisms. We use cookies and other technologies to deliver more relevant advertising, and to link data collected across other devices that you may use. You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings.
To learn more about the use of cookies and other technologies used to deliver more relevant advertising, and to know your choices with respect to collection and use of the data by these external tools and participating companies, please visit the Digital Advertising Alliance’s opt-out pages at https://youradchoices.com and https://optout.aboutads.info/. You can also download the free AppChoices app from the Digital Advertising Alliance to control how much information about your interests is used for in-app advertising on your mobile device by participation companies. For more information, please visit https://youradchoices.com/control.
On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising. You can also refer to your browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable cookies, and options for controlling your tracking preferences. You must separately opt out in each browser on each device.
Changing Your Preferences
- Email Promotional Offers. If you do not want to receive emails from us regarding special promotions or offers, you may (i) click the unsubscribe link in the footer of any of our promotional emails; or (ii) contact us using one of the methods in the “Contact Us” section below.
- Mobile/Telephone Promotional Offers. When you provide us with your telephone number for marketing purposes, we may send you marketing alerts via text message. Standard data and message rates will apply. If you no longer wish to receive mobile alerts from us, you can (i) follow the instructions provided in those messages or otherwise reply STOP; or (ii) contact us using one of the methods listed in the “Contact Us” section below.
- Third-Party Analytics. Our Site may use services operated by third parties, such as Google Analytics, which use cookies and similar technologies to collect and analyze information to understand the use of our Site and report on activities and trends. This service may also collect information regarding your use of other websites, applications, and online resources. You can learn about Googles practices at https://policies.google.com/technologies/partner-sites, and remove Google Analytics from your browser by installing the Google Analytics browser add-on available at https://tools.google.com/dlpage/gaoptout.
DATA SECURITY
We value your privacy and the security of your personal information. We have taken certain physical, administrative, and technical steps designed to safeguard the personal information we collect from and about our customers. However, please be aware that despite these measures, no e-commerce platform, website, application, or system is 100% secure. You should take reasonable steps to protect your personal information against unauthorized access to your password, phone, and computer by, for example, signing off after using a shared computer; choosing a unique password for each account that nobody else knows or can easily guess; and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
EXTERNAL CONTENT, LINKS, AND PLUG-INS
The Site may have links to external websites or applications, which may have privacy policies that differ from our own. We are not responsible for the practices of such third parties. The Site may also offer you the ability to interact with social plug-ins from external social media sites, which may allow us and/or the social media site to receive personal information from or about you. In some cases, we may know that you clicked on a social media plug-in, such as a Facebook “Like” or Twitter “Follow” button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to an external party operating a plug-in on the Site, then such external party may recognize you on our platform. Your use of social network plug-ins is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plug-ins, and are not responsible for the practices of such sites.
PUBLIC FORUMS
Any personal information you choose to disclose on public blogs, discussion or message boards, in chat rooms, interactive forums, rating or reviews, on other external websites that we may link to, or on other public areas on the Site, becomes public information. Please exercise caution when disclosing personal or other information in public areas. We are not responsible for the personal information you choose to post in a public forum. To request removal of your personal information from our Site, you may contact us using one of the methods listed in the “Contact Us” section below.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to make changes to this Privacy Policy at any time. When we do, we will post the changes on the Site. Please visit this page periodically so that you will be apprised of any such changes. If we change the Privacy Policy in a material way, we will provide appropriate notice to you.
CONTACT US
If you have any questions or comments regarding this Privacy Policy or any of the practices described herein, you can contact us by: